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WEDDING TERMS & CONDITIONS

The following terms and conditions are set out to be agreed between the RKM Calligraphy and the Client and no modification of this contract shall be effective unless agreed by both parties in writing.

 

Booking & payment

  • This contract must be signed, and a 50% deposit must be paid to secure the services of RKM Calligraphy for the Client’s wedding date.

  • All payments must be made by cash or via online transfer.

  • Any changes made to the stationery can be made up to 4-8 weeks prior to the wedding day. Times depend on the scale of the work.

  • It is the responsibility of the Client either directly or via the Wedding Planner to confirm the final stationery details in writing, (e.g., colours of place cards, guest names), with RKM Calligraphy.

  • The remaining balance is due four weeks prior to the wedding day.

 

Cancellation or postponement

  • The 50% deposit is non-refundable or transferable in the event of the Client cancelling.

  • The Client may cancel this contract at any time by giving written notice by letter or email to RKM Calligraphy but in doing so shall forfeit any monies paid so far unless within the 14-day ‘cooling off’ period which commences on the date the booking has been accepted by RKM Calligraphy.

  • Cancellation within two weeks or less prior to the wedding day will results in payment in full.

  • If the Client postpones their wedding to a later date, the fee will be retained provided that RKM Calligraphy can re-schedule to the new date.

  • The fee can only be moved once if the Client decides to postpone their wedding.

  • It is essential to inform RKM Calligraphy as soon as possible of any changes of venues, times, contact details etc in writing. Any alterations made to the booking by the client, once details have been confirmed, may only be made at the discretion of RKM Calligraphy. If unable to accommodate alternative arrangements, (e.g. change of wedding date or venue), RKM Calligraphy is not liable to compensate the client in any way whatsoever.

 

Additional costs

  • If the client wishes RKM Calligraphy to hand deliver the stationery, dependent on availability of RKM Calligraphy, free delivery is available within a 20-mile radius of Prestbury, Cheltenham. Beyond 20 miles., 0.45p per mile is charged. Delivery charges will be added to the final invoice.

  • Any last-minute requests made by the client, that RKM Calligraphy can accommodate, will be invoiced separately.

 

Attendance

  • In the unlikely event of RKM Calligraphy not being able to fulfil the client’s booking due to unforeseen circumstances, RKM Calligraphy reserves the right to appoint another professional calligrapher to complete the booking to the best of their ability on RKM Calligraphy’s behalf. If the booking cannot be fulfilled by another calligrapher, a client may be eligible for a partial refund, once agreed by both parties.

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Conduct and safety

  • RKM Calligraphy will not tolerate any verbal or physically abusive behaviour under any circumstance.

  • If RKM Calligraphy experiences this, it may result to immediate termination of the contract and no refund will be guaranteed.

 

Complaints

  • In the unlikely event of a complaint, this should first be raised by the client with RKM Calligraphy in writing within 14 days of the wedding day.

  • The contractual relationship between RKM Calligraphy and the client shall be governed by the laws of England.

 

Marketing

  • RKM Calligraphy may use photographs and/or videos of your wedding stationery or promotional purposes online at www.rkmcalligraphy.com or on RKM Calligraphy social media sites, within portfolios, literature, display areas, exhibitions, competitions, advertising and slide shows.

  • If you do not wish for your wedding stationery to be used for marketing, please tick the box.

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